# Can I pause or cancel my subscription?

> Yes

Source: https://onceuponafarm.kustomer.help/en_us/can-i-cancel-my-subscription-at-any-time-BkKnpREe3

Last updated: 2026-08-15T04:46:49.851Z

You may cancel, however there is not a pause feature. Subscriptions can be cancelled at anytime before the next charge occurs. There are no fees to cancel.

**Before you cancel**

Canceling means you’ll lose all your credits and reward milestones. If you just need a break, **Skip** and **Reschedule** let you push your next order out by up to 3 months (90 days) without giving up what you’ve earned.

To cancel, log into your online customer portal [here](https://onceuponafarmorganics.com/).

1.  Select Manage my Subscriptions
2.  Go the the Subscription tab
3.  Click the Manage drop down next to your Build a Box
4.  Select cancel

You will receive an email confirmation that your subscription was cancelled. If you have more than one subscription, you will need to cancel each separately.

If you are experiencing any issues logging in or are unable to reset your password, please contact [care@uponafarm.com](mailto:care@uponafarm.com).

\*Note: Orders charge after midnight the morning of your order date. Please pause, cancel or make **changes to your subscription no later than 11:59pm EST the day before your scheduled charge**. Once an order is charged, all sales are final and unable to be cancelled. Any changes made will apply to the next order.