# How do I manage my subscription?

> Start by logging in to your online customer portal To do so click on the icon in the top right corner that is shaped like a person or log in here If you rece

Source: https://onceuponafarm.kustomer.help/en_us/how-do-i-manage-my-subscription-SktB_04e3

Last updated: 2026-08-17T20:43:38.780Z

**Life happens — your subscription can flex with it.** Whether you need to skip an order, reschedule a delivery, update your box, or cancel your subscription, you can easily make changes right from your online account. [Subscription Portal Instructions](https://onceuponafarm.kustomer.help/en_us/preview/article/how-do-i-manage-my-subscription-SktB_04e3)

# How to Skip, Reschedule, or Cancel Your Subscription

1\. Sign In to Your Account

There's no password to remember.

*   Go to [www.onceuponafarmorganics.com](https://www.onceuponafarmorganics.com/) and select the **person icon** in the top navigation — it sits between the search icon and the shopping bag.
*   Choose **Continue with Shop** to sign in instantly, or select **More ways to sign in** to have a six-digit code emailed to you.
*   Enter the email address on your subscription. It has to be that address — it's the only one that can receive the code and manage your account.
*   _Tip: If the code doesn't arrive within a few minutes, check your Spam or Promotions folder._
*   Still can't get in? Email [care@uponafarm.com](mailto:care@uponafarm.com) and our Customer Care team will help you troubleshoot.

## 2\. Open Your Subscriptions

*   Select the **circle in the top right corner** — it shows a person icon or your initial.
*   Choose **Manage Subscriptions**.
*   Open the **Subscriptions** tab to see your current plan: your Build a Box size, cost, contents, and order frequency.
*   _More than one subscription? Keep scrolling — each one appears further down the page._

## 3\. Make a Change

Choose the option that works best for you:

*   **Skip** — Need to skip this one? Your next order moves to the following scheduled date, based on your order frequency.
*   **Reschedule** — Need a little longer? Delay by 1–2 weeks, or pick a specific date up to 3 months (90 days) out. Your box stays built, so there's nothing to rebuild when you're ready to come back.
*   **Edit** — Want a different box instead of no box? Change what's inside and choose anywhere from 16 to 40 items.
*   **Cancel subscription** — Want to stop your plan completely? This ends all future orders. You'll be asked to select a reason — or you can leave it blank — and confirm.

## 4\. Before You Cancel

**Heads up!** Canceling means you'll lose all your credits and reward milestones. If you just need a break, **Skip** and **Reschedule** let you push your next order out by up to 3 months (90 days) without giving up what you've earned.

## 5\. Timing Reminder

Orders process just after midnight on your charge date. If you make changes after that time, they'll apply to your next scheduled order.

Once an order is charged, **all sales are final** and any changes will apply to your next order.

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For additional help, email [care@uponafarm.com](mailto:care@uponafarm.com) — we're happy to assist.